Managed IT support for business
Fast, reliable and easy to use. We look after your IT for one clear price per user, so you can get on with running the business.
Support that scales from 30 to 1,000+ users
Based in Newcastle upon Tyne, we look after businesses across the UK and the overseas offices of our clients.
What's included
Your IT has to be reliable, fit what the business needs and stay cost-effective. We take time to understand your goals and build a proposal around them. We can buy hardware, deliver it to site and set it up. Pricing is per user, not per device, which keeps the cost of support down. Outsourcing replaces in-house overheads with an affordable monthly fee.
Day-to-day IT support
If a PC fails or email goes down, our engineers get you back online. Automatic tests and repairs run in the background to prevent many problems. When one does happen, raise a ticket or call us. All support is handled in-house, with remote access for quick fixes.
Microsoft 365
We help you move to Microsoft 365 and support it afterwards. As a Microsoft Partner, we have qualified engineers manage your licences. We cover apps such as Teams and SharePoint, help you choose the right subscription, and handle migration planning, configuration and customisation.
Managed backup
Backups protect you from total data loss. Ours are fully managed, monitored and stored safely in the cloud, with an optional off-site copy in a secure data centre.
Business continuity
If you are offline for a day or more, backups alone may not keep you running. Managed replication copies your servers and key data to a secure cloud environment so you can carry on working. confirm the recovery time claim before publishing; the live site says 'within an hour of an outage'
Proactive management
We monitor and maintain your systems to prevent problems. Applications are updated regularly, patching closes security holes in hardware and software, and planned maintenance happens out of hours.
Strategy and planning
Your IT roadmap lines up with your business goals, timescales and budgets. Quarterly meetings with a dedicated account manager cover improvements, technology recommendations, cyber security and reporting on how your people find their IT.
How support works
Helpdesk engineers are available from 8:30am to 5:00pm on weekdays confirm days and bank holiday cover, by phone or on site. They can connect to your systems remotely to fix most problems with little downtime. Out-of-hours support is also available confirm scope, and whether the "24/7 support" wording on the live site can be used.
You can schedule calls, log issues and follow updates through the helpdesk. On-site visits are included in the monthly cost per user. Critical requests have a fixed response time under your service level agreement (SLA). SLA response times
- Experienced engineers who keep their training up to date.
- Responsive, reliable and friendly: help is a phone call away.
- No hidden fees. Fixed monthly pricing per user covers all of that person's devices.
Talk to us about managed IT
Outsourcing your IT is simple. We take responsibility for it, manage it remotely with daily support and background updates, and review it with you regularly.