Cloud hosted phone system: Voice 365
Voice 365 uses your internet connection to make and manage business calls. The only equipment on your site is the phones, so you can add or remove users each month.
What is a cloud hosted phone system?
A cloud hosted phone system, also called cloud telephony or hosted telephony, uses the internet to make and manage calls. The telephones register to a cloud server, so the only equipment on your site is the phones. Your team can make and take calls from any online location, which supports flexible working and business continuity.
Typical features include call routing, voicemail, call forwarding, call recording, auto-attendant and virtual phone numbers. It also works with your email, messaging and CRM systems, so a CRM can show customer details as a call arrives. The biggest benefits are scalability and cost: you add or remove lines and features on a monthly subscription, without major spending on hardware.
Benefits of Voice 365
Cost effective
No expensive hardware or infrastructure. We host, maintain and support the system.
Scalable
Scale up or down each month without extra equipment, which makes planning and budgeting easier.
Flexible and mobile
Manage calls from a web portal or mobile app, and use your business number on a smartphone, tablet or laptop.
Integrated
Connects with email, messaging and CRM tools to streamline communication.
Rich in features
Call routing, voicemail, call recording, auto-attendant and virtual numbers improve customer service and productivity.
Secure and reliable
Hosted in secure UK data centres and fully managed by our team. We also keep devices secure by changing default passwords and removing unused accounts. resilience and redundancy details, such as data centre failover; the live 'Reliability and Redundancy' box describes device security instead
How it differs from a traditional phone system
| Traditional system | Hosted cloud telephony | |
|---|---|---|
| Hardware | On-site PBX equipment | Cloud-based, no on-site PBX |
| Lines | Usually copper or ISDN | Over your internet connection |
| Cost | Higher upfront and maintenance costs | Lower upfront cost and predictable monthly charges |
| Growing | Often needs more hardware | Add users without more hardware |
| Features | Basic call handling | Advanced features and access from anywhere |
In short, hosted telephony is cost-effective, scalable and rich in features, with more flexibility for the people who use it.
Handsets, headsets and apps
Call from IP desk phones, softphones on a computer, or a mobile device. handset and headset models supported, and imagery for the three-up device row
Cloud phone system questions
What is hosted telephony?
A phone system where the provider hosts and maintains the hardware and infrastructure in the cloud. You manage it through a web portal or app.
How does it work?
Calls are routed over the internet, so users can call from IP phones, softphones or mobile devices.
What features are typical?
Call routing, voicemail, call forwarding, auto-attendant, call recording, virtual numbers and conference calling.
Can I keep my existing numbers?
Yes. We manage the number porting, though the process can vary by provider and location.
Is it suitable for small businesses?
Yes. It gives smaller businesses advanced features without a large upfront investment.
How secure is it?
Systems are hosted in secure UK data centres and fully managed by our team.
Can it work with my other tools?
Yes, with email, messaging and CRM systems, for smoother workflows.
Talk to us about Voice 365
Cloud telephony is the future of business communication: continuity, flexibility and simple monthly pricing. Call us or send a message.